Náš zmluvný partner, spoločnosť T-Systems v Košiciach, hľadá ICT inžiniera.
Perform, coordinate and improve most complex activities (3rd level environment) needed to provide IT services and the supporting infrastructure in order to fulfill relevant KPI’s
Plan, implement and maintain a stable technical infrastructure to support organization’s business processes
Identify weaknesses in used processes and eliminate them following industry and internal standards
Act as technical lead, solves and coordinates activities across related technologies. Manage transition and transformations. Train and participate on education of other employees
3rd level support
Execute project and other deliverables in order to fulfill KPIs and management requests
Investigate the root cause of incidents and initiate actions to improve or correct the situation
Record, evaluate, authorize, prioritize, plan, test, implement, document and review complex changes in controlled manner or escalate to higher authority
Act as technical lead, solves and coordinates activities across related technologies.
Single Point of Contact for customer or technology within supported service.
Manage transition and transformations as well as daily operations.
Participation on on-call duties , independent solving and troubleshooting of incidents and errors within defined expertise
Coordinates the use of internal technical support and vendor support to ensure troubleshooting, maintenance, and an efficient end-user support.
Train and participate on education of other employees.
Create and maintain documentation.
Problem management - solving problem tickets
Customer audits, follow-ups
Cluster administration and Server hardening
Create complex script
Technical Lead / TPL
3rd Level Support (Expert Competence Centre)
Execute projects (Steering Internal TSSK (GCU/GDU) Projects)
Creating and maintaining documentation
Internal trainer for platform / technology
Presenting on GDU/GCU conference
Overall Windows Server OS knowledge on 3rd level
Knowledge about AD, DNS, DHCP and networking – have a good understanding of these topics and be willing to improve
Be able to automate / script tasks – preferred is PowerShell, but other scripting languages are welcomed as well
Be able to work alone and as a part of the team
Be able to share knowledge with colleagues and conduct trainings if needed
Overview of Windows server platforms, Server HW overview
Virtualization platforms, such as VMware, Hyper-V
Education: High school degree
3 years within the field
2 years experience with ITIL
Detailed knowledge of ICT environment
Valid certification in given technology is advantage
General overview of Storage and Network technologies as SAN and NAS
Overview of the ITIL processes
Very good communication and soft skills
Number of project hours: 130-150 hrs/month
Travel ratio: ad hoc, no regular travelling
Potential project end: 31.8.2019 (28.2.2020)